City Air Experts, is excited to announce that Tom Patterson and Charlie Koenke, from Carolina Heating and Air Design, have become part of the team at City Air Experts. This strategic decision will allow City Air Experts to provide the best customer experience to more homeowners throughout the Charlotte area. In addition, City Air Experts will continue to build on its reputation of helping customers find solutions to their all their HVAC needs.
Both City Air Experts and Carolina Heating and Air Design were founded with the goal to provide a different and fair approach to the HVAC industry, one that presents functional options based on the customers’ needs and not focusing on upselling or making costly upgrades when unnecessary. City Air Experts and Carolina Heating and Air design have both performed remarkably well on creating trustworthy relationships with their customers using this practical approach. These common business standards presented a unique opportunity to join forces and expertise. “This is an especially crucial time that experienced technicians with critical thinking and extensive knowledge are very hard to find. We believe we have the most talented team and we will continue growing with the same philosophy and common sense methods that our customers have come to know and trust,” said Rafael Osuna, owner of City Air Experts.
Tom Patterson, Senior Comfort Consultant, will continue to use his extensive knowledge in the HVAC industry to provide the best solutions for each customer’s needs. He has worked in the HVAC field for more than 30 years and has developed relationships throughout the Charlotte area with a special focus on the highest level of customer service and exceeding expectations.
Charlie Koenke has been named Senior Service Technician. Charlie has more than 20 years of experience with all HVAC brands. From maintenance to installation as well as service and repairs, Charlie has been providing solutions to homeowners with a special focus on improving indoor air quality and energy efficiency.
The City Air Experts team is excited about expanding its services to new and existing customers. “At City Air Experts, we always focus on finding the best solutions for each specific customer. Whether its budget constraints or a particular design need, our team is trained to deliver and exceed expectations at every level,” said Rafael Osuna, owner of City Air Experts.